AUTO-PAY ARRANGEMENTS

FAQ's

How will I know how much you are going to charge me? Once your insurance has processed your claims, they will send an Explanation of Benefits (EOB) to both you and our office. This EOB tells you exactly, according to your dental insurance, how much of your dental bill is your responsibility, and how much is the responsibility of your insurance to pay. You typically receive the EOB before we do, so if you disagree with the patient responsibility owed, it is your responsibility to contact your insurance carrier immediately. We will charge the credit card on file the remaining patient responsibility amount. Once charged, we will email you a receipt of payment.

But wait, I’m nervous about leaving you my credit/debit card. We do not store your sensitive credit/debit card information in our office. Your information is stored on a secure credit card processor online vault. This vault we use is a secure clearinghouse that meets the industry standards set forth by the Payment Card Industry Data Security Standard (PCI-DSS) and is certified at the highest level attainable. Once we enter your information into the vault, your information is securely encrypted and we do not have access to view or edit the information. Our staff are only able to see the last 4 digits of your credit card – just as any online retailer does. This vault is only used to process your payment and email you a receipt once payment is processed.

What is PCI-DSS? Payment Card Industry (PCI) Security Standards Council offers robust and comprehensive standards to enhance payment card data security and reduce exposure to credit card fraud. PCI Data Security Standards (DSS) provides an actionable framework for developing a robust payment card data security process, including prevention, detection, and appropriate reaction to security incidents.

I have dual insurance and I’m covered at 100%, so I will never have a balance. Do I still need to give you a credit card on file? Even with dual insurances, there are often times a patient still has some responsibility. Please keep in mind we will not charge your card if you do not owe anything.

Nothing is changing about how much you pay. When you come to our office and receive services, you do so with the understanding that you are ultimately responsible for the cost of your care. We bill your insurance company for you and help to get you the best possible coverage for your care. CCOF will only cover your responsibility after your insurance pays its share.

How the CCOF process benefits the patients: First and foremost, it is far more convenient for you – you don’t have to call the office or buy a stamp, worry about delays in the mail, or worry about getting around to paying the bill. It takes the hassle out of the process, especially for patients who have HSA cards to pay for their dental care. If you get your EOB and want to use a different card, pay by check, or discuss a payment plan, you may still do so, as long as you do so promptly.

What if there is a problem with my bill and I don’t notice it until after the payment processes? We hope that this doesn’t happen. And although we love technology in this office, we review the accuracy of each claim processed by insurance. We will contact you if WE find a problem. But, if you find a problem, call us and we’ll investigate it. If we owe you money, we will refund it promptly to the same card.

What if I have more questions? Our staff is happy to speak with you about your account at any time. Please call our office at 913-451-0006 during normal business hours or contact us via email at info@dental133.com